After a month of use, a kingpin broke in my Ground Industries bionic trucks. Should be relatively cheap to get hold of a replacement, but they don't sell it seperately.  I had to buy a kit that included the two kingpins and other parts for $24.99.

I bought it at the end of July. 11 emails and 6 months later, Ground Industries still hasn't sent it yet.  They keep saying stuff like, "it is out of stock," blah blah "going through customs," blah blah "should be on it's way."

I like the products Ground Industries has, but really, I think MBS is a much, much better company. I just asked them to give me my money back, and so far they haven't responded, and it's been 11 days.

Has anyone else had any bad experiences with Ground Industries?

Any company that repeatedly lies to a customer doesn't deserve business.

This is what they told me on January 30th...

"The I will send your parts today.
Sorry this must have fallen through the cracks.
I will forward a tracking number when it ships.
Sorry for the extensive delay and thank you for your patience.
Matt" 

I though YESSS!!! Finally going to get it! But now it's February 12th and

I have yet to hear anything from them. 

Maybe they have big cracks over there? 

 Yeah, I can't seem to decide which one is better, ground industries or mbs.  I can deff see where potato is coming from, but hearing that they didn't cause you any problems provides a little more comfort.  I've always liked their boards, but if they provide that kind of service then I prolly won't buy from em.

Unless Ground Industries gives me a free mountainboard for the trouble, I will forever think they are horrible.

For me, the decision is simple, anything BUT Ground Industries.

Nope. Contacted them several more times. No response. It's like they don't care.

DOWN WITH GROUND INDUSTRIES 

Well it seemed like it took several angry emails sent at once to get the job done, but low and behold my angry emails seemed to get their attention.

They mailed out my package overnight air with a free Ground Industries shirt. After over five months of waiting, I finally received my order!